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Frequently asked questions about HP Software Update


What is HP Software Update?
Why is HP Software Update Important?
How does HP Software Update work?
Are updates available for all my HP software and hardware through HP Software Update?
When does the HP Software Update program run?
How can I change how often the HP Software Update program runs?
Is HP Software Update Secure?
How does HP protect my privacy?

What is HP Software Update?

HP Software Update provides an easy and convenient way to keep your HP software programs and HP devices up to date. The HP Software Update program will locate the latest updates that are needed for the HP hardware and software installed on your system and give you the choice of which to install.

Why is HP Software Update Important?

HP Software Update proactively offers software updates when they become available. Not having the most current version of software can result in sub-optimal product performance. HP Software Update ensures customers know about new software when it becomes available and offers immediate download and automatic installation.

How does HP Software Update work?

The HP Software Update program compares the HP software and hardware installed on your system with updates that are available from HP. It displays a list of only those updates that are needed for your computer. You can then choose to install some or all of those updates.

Are updates available for all my HP software and hardware through HP Software Update?

Not at the present time. Updates for older HP hardware and software will continue to be available from HP by clicking the Support and Drivers link found on many HP web pages, including this one. Over time, these updates may also be made available through HP Software Update.

When does the HP Software Update program run?

The default interval for the HP Software Update program is to check for updates once every 30 days.

How can I change how often the HP Software Update program runs?

You can change the way the HP Software Update program runs using the following steps:

  1. Click Start
  2. From the Programs menu, click the HP or Hewlett-Packard group.
  3. Click the HP Software Update shortcut. This will start the HP Software Update program.
  4. In the HP Software Update window, click the Configure button.
  5. In the Configure menu, you can change how often the HP Software Update program checks for updates.
  6. To completely disable HP Software Update, choose the button titled "Never".

Is HP Software Update Secure?

Absolutely! HP has completed extensive evaluation and testing to ensure that HP Software Update meets or exceeds all security standards.

How does HP protect my privacy?

HP Software Update will scan your PC for installed software and use this information to determine if any updates are available for the HP software on your system. The IP address of your computer will be used only to transmit this data. HP Software Update does not create any unique identifier that can be used to identify your computer. HP Software Update does not collect your name, address, email address, or other forms of personally identifiable information.

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